{"id":1519,"date":"2023-03-04T17:04:18","date_gmt":"2023-03-04T17:04:18","guid":{"rendered":"https:\/\/michaeldebeer.com\/Resume\/?page_id=1519"},"modified":"2023-03-04T17:25:32","modified_gmt":"2023-03-04T17:25:32","slug":"salesforce-cms","status":"publish","type":"page","link":"https:\/\/michaeldebeer.com\/Resume\/salesforce-cms\/","title":{"rendered":"SalesForce CMS"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h1 class=\"has-text-align-center wp-block-heading\">SalesForce CMS<\/h1>\n\n\n\n<p class=\"has-text-align-center\"><strong>Salesforce.com\u2019s CRM solution<\/strong>&nbsp;is broken down into several modules: Sales, Service &amp; Support, Partner Relationship Management, Marketing, Content, Ideas, Analytics, and their collaboration platform, Chatter. Salesforce users can customize their CRM application. In the system, there are tabs such as \u201cContacts\u201d, \u201cReports\u201d, and \u201cAccounts\u201d. Each tab contains associated information. For example, \u201cContacts\u201d has standard fields like First Name, Last Name, and Email.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#898989;color:#898989\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Admin.png\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Admin-1024x683.png\" alt=\"\" class=\"wp-image-1523\" srcset=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Admin-1024x683.png 1024w, https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Admin-300x200.png 300w, https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Admin-768x512.png 768w, https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Admin.png 1441w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading\">Administration<\/h2>\n\n\n\n<ul>\n<li>Creating new user accounts and configuring Salesforce.com to fit security needs at the user and organization levels in five countries with Sharing Settings, Field Accessibility, Password Policies, Session Settings, Network Access, Certificate and Key Management, Single Sign-On Settings.<\/li>\n\n\n\n<li>Create and maintain profiles and roles, unlocking\/resetting passwords<\/li>\n\n\n\n<li>Implementation with custom Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval processes, Assignment\/Sharing Rules, Outbound\/Inbound Messages.<\/li>\n\n\n\n<li>Compile, analyze and communicate other key customer and marketing data and generate department and management reports and custom dashboards.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<ul>\n<li>Manage bulk imports and exports of data between CRM and company Oracle database.<\/li>\n\n\n\n<li>Support the company Managing Directors by taking full advantage of custom built functionality in SalesForce to manage their business processes and develop monthly reports.<\/li>\n\n\n\n<li>Data migration and manipulation using Salesforce tools, including Backup and data mining and Data Quality Management using Apex Data loader.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#f3f3f3\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading\">Customization<\/h2>\n\n\n\n<ul>\n<li>Creating custom Object, Record Type, Page layout, Fields, Validation Rule, Filtered Views<\/li>\n\n\n\n<li>Scheduling Weekly\/Monthly Data Backup per department<\/li>\n\n\n\n<li>Develop and maintain project plans, issues logs and status reports<\/li>\n\n\n\n<li>Train staff and executives<\/li>\n\n\n\n<li>Created new user interface for Salesforce.com<\/li>\n\n\n\n<li>Adding fields, updating picklists, modifying layouts<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Customization.jpg\"><img decoding=\"async\" loading=\"lazy\" width=\"780\" height=\"520\" src=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Customization.jpg\" alt=\"\" class=\"wp-image-1521\" srcset=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Customization.jpg 780w, https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Customization-300x200.jpg 300w, https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Customization-768x512.jpg 768w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<ul>\n<li>Worked with third party developers to implement Custom s-controls to import data from our Oracle database into the salesforec API<\/li>\n\n\n\n<li>Setup regional managers with a mobile App for Salesforce for the Blackberry<\/li>\n\n\n\n<li>Setup salesfore plug-in to connect and import all email data from Microsoft Outlook including synchronization of all contacts, tasks, and calendar events, associating Outlook email messages with salesforce.com records, creating cases from Outlook email messages, and mapping custom fields in salesforce.com to fields in Outlook<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-13 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"http:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Administration-1-e1677950688177.jpg\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Administration-1-e1677950688177.jpg\" alt=\"\" class=\"wp-image-1550\" width=\"478\" height=\"339\" srcset=\"https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Administration-1-e1677950688177.jpg 637w, https:\/\/michaeldebeer.com\/Resume\/wp-content\/uploads\/2023\/03\/Administration-1-e1677950688177-300x213.jpg 300w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"has-text-align-left wp-block-heading\">Programs Used<\/h2>\n\n\n\n<ul>\n<li>Dataloader<\/li>\n\n\n\n<li>Visualforce<\/li>\n\n\n\n<li>Apex<\/li>\n\n\n\n<li>S-controls<\/li>\n\n\n\n<li>Oracle<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SalesForce CMS Salesforce.com\u2019s CRM solution&nbsp;is broken down into several modules: Sales, Service &amp; Support, Partner Relationship Management, Marketing, Content, Ideas, Analytics, and their collaboration platform, Chatter. Salesforce users can customize their CRM application. In the system, there are tabs such as \u201cContacts\u201d, \u201cReports\u201d, and \u201cAccounts\u201d. Each tab contains associated information. For example, \u201cContacts\u201d has standard &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/michaeldebeer.com\/Resume\/salesforce-cms\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;SalesForce CMS&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ub_ctt_via":"","footnotes":""},"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/pages\/1519"}],"collection":[{"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/comments?post=1519"}],"version-history":[{"count":30,"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/pages\/1519\/revisions"}],"predecessor-version":[{"id":1554,"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/pages\/1519\/revisions\/1554"}],"wp:attachment":[{"href":"https:\/\/michaeldebeer.com\/Resume\/wp-json\/wp\/v2\/media?parent=1519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}